Amazon Connect Cases now provides APIs that make it easy to upload files, check file details, and delete files from cases. Contact center administrators can use these APIs to automate the attachment of files to cases. In addition, these APIs also enable you to use case attachments in a custom agent desktop.

Amazon Connect Cases is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central), Europe (Frankfurt), and Europe (London). To learn more and get started, visit the webpage and documentation.