Amazon Chime SDK Voice Connector audio streaming now supports G.711 A-law encoded audio. With this update, companies can stream audio to AWS from their phone systems using session initiation protocol recording (SIPREC) with G.711 A-law encoded audio.

Businesses use Amazon Chime SDK Voice Connector audio streaming to send call audio from their phone systems to AWS for real-time and post-call analytics, machine learning (ML) and natural language processing, call recording, and other business processes. This helps businesses build analytics and compliance solutions that help improve customer experiences using real-time ML-powered conversation insights derived from their streamed phone calls.

G.711 A-law encoded audio streaming is available in all AWS regions where Amazon Chime SDK Voice Connector audio streaming is available.

To get started or to learn more about Amazon Chime SDK Voice Connector streaming, refer to the Administrator Guide or visit the Amazon Chime SDK website.