Amazon Q in Connect can now be used by Amazon Connect customers in the Asia Pacific (Singapore), Asia Pacific (Seoul), and Canada (Central) AWS regions.

Amazon Q in Connect uses generative AI to deliver agents suggested responses and actions to address customer questions, providing faster issue resolution and improved customer satisfaction. Using the real-time conversation with the customer, along with relevant company content, Amazon Q in Connect automatically recommends what to say or what actions an agent should take to better assist customers. With Amazon Q in Connect, agents also use natural language to search across connected knowledge sources to receive suggested responses, recommended actions, and links to more information.ENnbsp;

With this launch, Amazon Q in Connect is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Singapore), Asia Pacific (Seoul), Europe (Frankfurt), and Europe (London). To learn more about Amazon Q in Connect, please visit the website or see the documentation.