Amazon Connect now provides more granular access controls by enabling you to tag your instances in the AWS console or through APIs. For example, you can now tag instances with a tag such as “Division:ConsumerCredit” and define associated Identity and Access Management (IAM) policies to only let contact center administrators from the Consumer Credit division see or manage these instances. To learn more about how to add tags to a new or existing instance, see our documentation.

This new capability is available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.