You can now view applied quota values for resources within each of your Amazon Connect instances using AWS Service Quotas. When requesting a quota adjustment, Service Quotas allows you to indicate the Amazon Connect quota, desired value, and (where applicable) the instance to apply the adjustment to. For example, if you are planning to onboard a new workload to your existing contact center, you can now easily identify if you have sufficient quota capacity in your existing Amazon Connect instance to configure additional agents, phone numbers, flows, queues, or other resources. By leveraging AWS Service Quotas, you can quickly understand your applied service quota values for these resources, and then request quota increases in a few clicks.

You can access Service Quotas through the AWS console, AWS APIs, and CLI. Service Quotas is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.